Updated Frequently Asked Questions (FAQ) and the ACPS Helpline

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Since the beginning of the 2021-22 school year, ACPS families have been able to use the Frequently Asked Questions (FAQs) section on the ACPS website for answers to their questions. The section is regularly updated to include the return to five-days a week of in-person learning amid the COVID-19 pandemic, featuring information on a variety of issues and questions that we hear from families and staff.

There are also FAQs from the Health and Safety Town Hall with the Alexandria City Health Department. Questions regarding Virtual Virginia parameters, support services and meal service have also been addressed and can be accessed on the ACPS website. Staff may view staff specific FAQs in Canvas.

If you have a question we have not answered, there are many ways to contact ACPS. Asking questions and sharing feedback are signs of engaged families and staff and great schools! There are a variety of ways you can connect with ACPS to share your comments, get information or ask a question:


To share a concern or comment with ACPS leadership or to ask a question about division-wide issues, community members can write to ask@acps.k12.va.us

“Ask ACPS” is part of a new system to make it easier for families to submit questions and comments and get a timely response. Please keep in mind that the ask@acps.k12.va.us email is not for school-specific questions or communications concerning your student. No confidential student information should be sent to this email address. Please continue to contact your child’s teacher or front office staff for issues related to a specific school and your student. 

ACPS Helpline: Have a Question Related to COVID-19?

Now that we are well into the school year, ACPS is narrowing the focus of its multilingual Helpline from general school information to questions about school processes and protocols related to the ongoing COVID-19 pandemic. Some examples:

  • My child has a runny nose. Should I send them to school?
  • I made a mistake on the Daily Symptom Checklist. Does my child need to stay home today?
  • My child has to be quarantined. How will they receive school meals?

Families can text or call the ACPS COVID-19 Information Helpline at 703-844-1763 on school days from 10 a.m. to 2 p.m. Families will be connected directly with a bilingual representative or placed on a brief hold to add an interpreter to the call.

  • For English, text or call 703-844-1763
  • For Spanish, text or call 703-844-3424
  • For Amharic, text or call 703-927-6866
  • For Arabic, text or call 703-927-7095

For general information about COVID-19, the Alexandria Health Department (AHD) urges everyone to follow credible sources of information such as the City’s COVID-19 data dashboards and news releases, daily updates from the Virginia Department of Health (VDH), and data from the Centers for Disease Control and Prevention (CDC). The Alexandria COVID-19 Hotline is also available at 703-746-4988, 9 a.m. to 6 p.m. on weekdays.

School Newsletters and Social Media

Families can get school-specific communications as well. Get news and updates from your student’s school by signing up for school newsletters and following your school on social media.