Language Line Direct Response is a new service implemented by Language Line that allows families who speak Spanish, Amharic, Arabic, Farsi and Pashto to contact our schools with a qualified interpreter already on the line, eliminating language barriers they may have encountered in the past.
Families will dial a toll-free number 1-833-611-1667 when assistance is needed in their preferred language, and they will be paired with an interpreter before connecting with the school. When families call the toll-free number, they are greeted by an automated message, recorded in their preferred language. After hearing the greeting message, and selecting their prompt from the menu displayed in their language, a qualified interpreter is connected to the call. Parents and the interpreter are then connected to the specific school front office number for further servicing.
The service will begin on Oct. 1 and schools will begin receiving promotional materials in early October to help make parents aware of the service.