Many Ways to Communicate with ACPS: Ask@ACPS, Language Line Direct Response, ACPS COVID-19 Helpline

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ACPS offers many ways for families to communicate with our school division. Asking questions and sharing feedback are signs of engaged families and staff! Many questions or issues involving a specific student can be resolved by contacting your child’s teacher, school support staff or the front office. Some concerns and questions are about division-wide policies or issues, and may be part of information posted on our website. There are many ways you can connect with ACPS to share comments or ask a question.

To share a concern or comment with ACPS leadership or to ask a question about division-wide issues, community members can write to

“Ask ACPS” is part of a new system to make it easier for families to submit questions and comments and get a timely response. Please keep in mind that the email is not for school-specific questions or communications concerning your student. No confidential student information should be sent to this email address. Please continue to contact your child’s teacher or front office staff for issues related to a specific school and your student.

Language Line Direct Response
With more than half of all ACPS families speaking a language other than English at home, ACPS is expanding the interpretation services available through the division. Language Line Direct Response is a new service that allows families who speak Spanish, Amharic, Arabic, Farsi and Pashto to contact our schools with a qualified interpreter already on the phone line. Direct Response is an addition to the existing phone interpreting services that staff use to contact families in more than 100 languages.

Families dial a toll-free number (1-833-611-1667) when assistance is needed in their home language, and are then paired with an interpreter before connecting with the school. When families call the toll-free number, they are greeted by an automated message, recorded in their preferred language. After hearing the greeting message and selecting their school from the menu provided, a qualified interpreter is connected to the call. Parents and the interpreter are then connected to the specific school front office for further service.

ACPS COVID-19 Helpline
The ACPS COVID-19 Helpline remains ready to assist families! Parent liaisons and outreach assistants continue to help families in need of assistance through this helpline. To communicate with the Helpline, Monday-Friday, 9 a.m. to 2 p.m., families can text or call as follows:

  • For English: 703-844-1763
  • For Spanish: 703-844-3424
  • For Amharic: 703-927-6866
  • For Arabic: 703-927-7095

Please note that if the operating status of any school building or the division transitions temporarily to virtual learning, the Helpline will be available from 7:30 a.m. to noon.

ACPS Robocalls and Text Alerts
Families who are not receiving regular communications from their school or ACPS may have chosen to opt out from robocalls and text alerts. For those who would like to opt back in to receive robocalls, please call the Opt-Out Hotline at 1-855-502-7867 and follow the menu prompts. To opt back in for text messages, please send a text to 23177 with the message: START ACPSALL.

School Newsletters and Social Media
Families can get school-specific communications as well. Get news and updates from your student’s school by signing up for school newsletters and following your school on social media.