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ACPS offers many ways for families to reach out to schools and division staff. Find out which ones work best for you:
NEW! Language Line Direct Response
With more than half of all ACPS families speaking a language other than English at home, ACPS is expanding the interpretation services available through the division. Language Line Direct Response is a new service that allows families who speak Spanish, Amharic, Arabic, Farsi and Pashto to contact our schools with a qualified interpreter already on the phone line. Direct Response is an addition to the existing phone interpreting services that staff use to contact families in more than 100 languages. Parents can begin using Direct Response today (Oct. 1). Schools will share promotional materials in early October to help make parents aware of the service.
Families dial a toll-free number (1-833-611-1667) when assistance is needed in their home language, and are then paired with an interpreter before connecting with the school. When families call the toll-free number, they are greeted by an automated message, recorded in their preferred language. After hearing the greeting message and selecting their school from the menu provided, a qualified interpreter is connected to the call. Parents and the interpreter are then connected to the specific school front office for further service.
ACPS Helpline
The ACPS Helpline remains ready to assist families! Parent liaisons and outreach assistants continue to help families in need of assistance through the ACPS Helpline. To communicate with the Helpline, Monday-Friday, 10 a.m. to 3 p.m., families can text or call as follows:
- For English: 703-844-1763
- For Spanish: 703-844-3424
- For Amharic: 703-927-6866
- For Arabic: 703-927-7095
Ask ACPS
Families and community members who want to share a comment with ACPS leadership or ask a question about division-wide issues are encouraged to write to ask@acps.k12.va.us.
Ask ACPS is part of a new system to make it easier for families to submit questions and comments and get a timely response. Please keep in mind that the ask@acps.k12.va.us email is not for school-specific questions or communications concerning your student. No confidential student information should be sent to this email address. Please continue to contact your child’s teacher or front office staff for issues related to a specific school and your student.