{"id":224,"date":"2017-10-27T14:20:08","date_gmt":"2017-10-27T18:20:08","guid":{"rendered":"http:\/\/www.acpsk12.org\/canvas\/?page_id=224"},"modified":"2020-09-15T12:00:17","modified_gmt":"2020-09-15T16:00:17","slug":"drive","status":"publish","type":"page","link":"https:\/\/www.acpsk12.org\/canvas\/canvas-tips\/drive\/","title":{"rendered":"Troubleshooting Google Drive in Canvas"},"content":{"rendered":"<p>If you are experiencing issues with authorizing Google Drive in Canvas or unable to view Google docs shared by others in Canvas, here are some steps you can take to troubleshoot the issue.<\/p>\n<ul>\n<li><a href=\"#tier1\">Tier 1: Clear Browser Cache<\/a><\/li>\n<li><a href=\"#tier2\">Tier 2: Disable &#8220;block third-party cookies&#8221;<\/a><\/li>\n<li><a href=\"#tier3\">Tier 3: Re-register Google Drive service in Canvas<\/a><\/li>\n<li><a href=\"#tier4\">Tier 4: Re-authorize Canvas integration via Google account<\/a><\/li>\n<\/ul>\n<hr>\n<p><a name=\"tier1\"><\/a><\/p>\n<h2>Tier 1: Clear Browser Cache<\/h2>\n<ul>\n<li><a href=\"https:\/\/community.canvaslms.com\/t5\/Canvas-Basics-Guide\/How-do-I-clear-my-browser-cache-on-a-PC\/ta-p\/48\" target=\"_blank\" rel=\"noopener noreferrer\">How to Clear Browser Cache on a PC<\/a><\/li>\n<li><a href=\"https:\/\/community.canvaslms.com\/t5\/Canvas-Basics-Guide\/How-do-I-clear-my-browser-cache-on-a-Mac\/ta-p\/43\" target=\"_blank\" rel=\"noopener noreferrer\">How to Clear Browser Cache on a Mac<\/a><\/li>\n<\/ul>\n<p>If this does not fix the problem, follow the steps in Tier 2 below.<\/p>\n<hr>\n<p><a name=\"tier2\"><\/a><\/p>\n<h2>Tier 2: Disable &#8220;block third-party cookies&#8221;<\/h2>\n<p>Google Drive authorization issues may be related to your Chrome account preferences. &nbsp;One of the first things to try is to ensure that Chrome is not set to \u201cblock third-party cookies.\u201d<\/p>\n<ol>\n<li>Launch Chrome. At the top right, click More (the three vertical dots <img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-249\" src=\"http:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/dots.png\" alt=\"Troubleshooting Google Drive Screenshot\" width=\"17\" height=\"23\" border=\"2\"> ) &gt; &nbsp;<b>Settings<\/b>.<\/li>\n<li>At the bottom, click <b>Advanced<\/b>.<\/li>\n<li>Under &#8220;Privacy and security,&#8221; click <b>Content settings<\/b>.<\/li>\n<li>Click <b>Cookies<\/b>.<\/li>\n<li>Disable <b>Block third-party cookies<\/b>.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-245 size-full\" src=\"http:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/cookies.png\" alt=\"Troubleshooting Drive Screenshot\" width=\"671\" height=\"236\" border=\"2\" srcset=\"https:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/cookies.png 671w, https:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/cookies-300x106.png 300w\" sizes=\"(max-width: 671px) 100vw, 671px\" \/><\/p>\n<p>If this does not fix the problem, follow the steps in Tier 3 below.<\/p>\n<hr>\n<p><a name=\"tier3\"><\/a><\/p>\n<h2>Tier 3: Re-register Google Drive service in Canvas<\/h2>\n<p>If the authorization issue persists after changing your Chrome preferences, you may need to re-register the Google Drive service.<\/p>\n<p>1. Log into <a href=\"https:\/\/acps.instructure.com\/\" target=\"blank\" rel=\"noopener noreferrer\">Canvas<\/a> and click <b>Account<\/b> &gt; <b>Settings<\/b>.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-228 size-full\" src=\"http:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/s1.png\" alt=\"Troubleshooting Drive Screenshot\" width=\"393\" height=\"375\" border=\"2\" srcset=\"https:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/s1.png 393w, https:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/s1-300x286.png 300w\" sizes=\"(max-width: 393px) 100vw, 393px\" \/><\/p>\n<p>2. If <b>Google Drive<\/b> appears as a <b>Registered Service<\/b>, hover over the item and click the <b>X<\/b> and select <b>OK<\/b> to unregister the service.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-251 size-full\" src=\"http:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/webservices.png\" alt=\"Troubleshooting Google Drive Screenshot\" width=\"465\" height=\"310\" border=\"2\" srcset=\"https:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/webservices.png 465w, https:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/webservices-300x200.png 300w\" sizes=\"(max-width: 465px) 100vw, 465px\" \/><\/p>\n<p>3. If <b>Google Drive LTI IAD-Prod<\/b> is listed as an <b>Approved Integration<\/b>, click the <b>Trash<\/b> icon and click <b>OK<\/b> to delete the integration.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-229 size-full\" src=\"http:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/s2.png\" alt=\"Troubleshooting Drive Screenshot\" width=\"734\" height=\"186\" border=\"2\" srcset=\"https:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/s2.png 734w, https:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/s2-300x76.png 300w\" sizes=\"(max-width: 734px) 100vw, 734px\" \/><\/p>\n<p>4. Navigate to a course and click <b>Google Drive<\/b> &gt; <b>Authorize<\/b>.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-230 size-full\" src=\"http:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/s3.png\" alt=\"Troubleshooting Drive Screenshot\" width=\"169\" height=\"216\" border=\"2\"> <img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-231 size-full\" src=\"http:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/s4.png\" alt=\"\" width=\"158\" height=\"57\"><\/p>\n<p>If this does not fix the problem, follow the steps in Tier 4 below.<\/p>\n<hr>\n<p><a name=\"tier4\"><\/a><\/p>\n<h2>Tier 4: Re-authorize Canvas integration via Google account<\/h2>\n<p>If authorization issues persist despite implementing the steps outlined in Tier 3, proceed using the steps provided.<\/p>\n<p>1. Navigate to <a href=\"https:\/\/www.google.com\">https:\/\/www.google.com<\/a>. Click Sign in and enter your ACPS Google credentials. Then click the profile icon and select <b>My Account<\/b>.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-232 size-full\" src=\"http:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/g1.png\" alt=\"Troubleshooting Drive Screenshot\" width=\"342\" height=\"321\" border=\"2\" srcset=\"https:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/g1.png 342w, https:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/g1-300x282.png 300w\" sizes=\"(max-width: 342px) 100vw, 342px\" \/><\/p>\n<p>2. Click <b>Apps with account access<\/b> under Sign-in &amp; security.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-233 size-full\" src=\"http:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/g2.png\" alt=\"Troubleshooting Drive Screenshot\" width=\"375\" height=\"262\" border=\"2\" srcset=\"https:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/g2.png 375w, https:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/g2-300x210.png 300w\" sizes=\"(max-width: 375px) 100vw, 375px\" \/><\/p>\n<p>3. Click <b>Manage Apps<\/b>.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-234 size-full\" src=\"http:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/g3.png\" alt=\"Troubleshooting Drive Screenshot\" width=\"469\" height=\"242\" border=\"2\" srcset=\"https:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/g3.png 469w, https:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/g3-300x155.png 300w\" sizes=\"(max-width: 469px) 100vw, 469px\" \/><\/p>\n<p>4. Locate <b>Canvas<\/b>. Click on it and then click <b>Remove Access<\/b>.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-235 size-full\" src=\"http:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/g4.png\" alt=\"Troubleshooting Drive Screenshot\" width=\"630\" height=\"379\" border=\"2\" srcset=\"https:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/g4.png 630w, https:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/g4-300x180.png 300w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/><\/p>\n<p>5. Locate <b>Google Drive LTI by Canvas<\/b>. Click on it and then click <b>Remove Access<\/b>.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-236 size-full\" src=\"http:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/g5.png\" alt=\"Troubleshooting Drive Screenshot\" width=\"622\" height=\"206\" border=\"2\" srcset=\"https:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/g5.png 622w, https:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/g5-300x99.png 300w\" sizes=\"(max-width: 622px) 100vw, 622px\" \/><\/p>\n<p>6. Re-authorize Drive by navigating to a course and click <b>Google Drive<\/b> &gt; <b>Authorize<\/b>.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-230 size-full\" src=\"http:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/s3.png\" alt=\"Troubleshooting Drive Screenshot\" width=\"169\" height=\"216\" border=\"2\"> <img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-231 size-full\" src=\"http:\/\/www.acpsk12.org\/canvas\/wp-content\/uploads\/2017\/10\/s4.png\" alt=\"\" width=\"158\" height=\"57\"><\/p>\n<p>If after following the steps for Tier 1, 2, 3 and 4 you still experience issues, contact ACPS Canvas support at <a href=\"http:\/\/www.acpsk12.org\/canvas\/contact\/\">canvas@acps.k12.va.us<\/a> for assistance.<\/p>\n<p><span style=\"border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px\/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% \/ 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer; top: 573px; left: 726px;\">Save<\/span><\/p>\n<p><span style=\"border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px\/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% \/ 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer;\">Save<\/span><\/p>\n<p><span style=\"border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px\/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% \/ 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer;\">Save<\/span><\/p>\n<p><span style=\"border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px\/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% \/ 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer;\">Save<\/span><\/p>\n<p><span style=\"border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px\/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% \/ 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer; top: 1229px; left: 20px;\">Save<\/span><\/p>\n<p><span style=\"border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px\/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% \/ 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer;\">Save<\/span><\/p>\n<p><span style=\"border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px\/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% \/ 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer; top: 1357px; left: 20px;\">Save<\/span><\/p>\n<p><span style=\"border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px\/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% \/ 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer;\">Save<\/span><\/p>\n<p><span style=\"border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px\/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% \/ 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer; top: 4060px; left: 20px;\">Save<\/span><\/p>\n<p><span style=\"border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px\/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% \/ 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer;\">Save<\/span><\/p>\n<p><span style=\"border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px\/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% \/ 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: block; cursor: pointer; top: 1572px; left: 20px;\">Save<\/span><\/p>\n<p><span style=\"border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px\/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% \/ 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer; top: 511px; left: 20px;\">Save<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are experiencing issues with authorizing Google Drive in Canvas or unable to view Google docs shared by others in Canvas, here are some steps you can take to troubleshoot the issue. Tier 1: Clear Browser Cache Tier 2: Disable &#8220;block third-party cookies&#8221; Tier 3: Re-register Google Drive service in Canvas Tier 4: Re-authorize &#8230; <a title=\"Troubleshooting Google Drive in Canvas\" class=\"read-more\" href=\"https:\/\/www.acpsk12.org\/canvas\/canvas-tips\/drive\/\" aria-label=\"Read more about Troubleshooting Google Drive in Canvas\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":16,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.acpsk12.org\/canvas\/wp-json\/wp\/v2\/pages\/224"}],"collection":[{"href":"https:\/\/www.acpsk12.org\/canvas\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.acpsk12.org\/canvas\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.acpsk12.org\/canvas\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.acpsk12.org\/canvas\/wp-json\/wp\/v2\/comments?post=224"}],"version-history":[{"count":10,"href":"https:\/\/www.acpsk12.org\/canvas\/wp-json\/wp\/v2\/pages\/224\/revisions"}],"predecessor-version":[{"id":289,"href":"https:\/\/www.acpsk12.org\/canvas\/wp-json\/wp\/v2\/pages\/224\/revisions\/289"}],"up":[{"embeddable":true,"href":"https:\/\/www.acpsk12.org\/canvas\/wp-json\/wp\/v2\/pages\/16"}],"wp:attachment":[{"href":"https:\/\/www.acpsk12.org\/canvas\/wp-json\/wp\/v2\/media?parent=224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}