{"id":17869,"date":"2021-10-08T10:41:48","date_gmt":"2021-10-08T14:41:48","guid":{"rendered":"http:\/\/www.acpsk12.org\/news\/?p=17869"},"modified":"2021-10-08T14:40:54","modified_gmt":"2021-10-08T18:40:54","slug":"updated-frequently-asked-questions-faq-and-the-acps-helpline","status":"publish","type":"post","link":"http:\/\/www.acpsk12.org\/news\/?p=17869","title":{"rendered":"Updated Frequently Asked Questions (FAQ) and the ACPS Helpline"},"content":{"rendered":"
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Since the beginning of the 2021-22 school year, ACPS families have been able to use the <\/span>Frequently Asked Questions (FAQs) section<\/span><\/a> on the ACPS website for answers to their questions. The section is regularly updated to include the return to five-days a week of in-person learning amid the COVID-19 pandemic, featuring information on a variety of issues and questions that we hear from families and staff.<\/span><\/p>\n

There are also FAQs from the Health and Safety Town Hall with the Alexandria City Health Department. Questions regarding Virtual Virginia parameters, support services and meal service have also been addressed and can be <\/span>accessed on the ACPS website<\/span><\/a>. Staff may view <\/span>staff specific FAQs<\/span><\/a> in Canvas.<\/span><\/p>\n

If you have a question we have not answered, there are many ways to contact ACPS. Asking questions and sharing feedback are signs of engaged families and staff and great schools! There are a variety of ways you can connect with ACPS to share your comments, get information or ask a question:<\/span><\/p>\n

Ask ACPS<\/span><\/h2>\n

To share a concern or comment with ACPS leadership or to ask a question about division-wide issues, community members can write to <\/span>ask@acps.k12.va.us<\/span><\/a>.\u00a0<\/span><\/p>\n

\u201cAsk ACPS\u201d<\/span><\/a> is part of a new system to make it easier for families to submit questions and comments and get a timely response.<\/span> Please keep in mind that the <\/span>ask@acps.k12.va.us<\/span><\/a> email is not for school-specific questions or communications concerning your student. No confidential student information should be sent to this email address. Please continue to contact your child\u2019s teacher or front office staff for issues related to a specific school and your student.\u00a0<\/span><\/p>\n

ACPS Helpline: Have a Question Related to COVID-19?<\/span><\/h2>\n

Now that we are well into the school year, ACPS is narrowing the focus of its multilingual Helpline from general school information to questions about school processes and protocols related to the ongoing COVID-19 pandemic. Some examples:<\/span><\/p>\n